Re: Frequent Errors
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CONTENT
This post has been automatically translated.
Hello, customer. This is GunPower.
We recommend that you first try the [Factory Reset] option below
.
[How to Perform a Factory Reset] CP
Home Screen > Gear icon in the upper-right corner > Perform Factory Reset > Re-register Product If the same error persists even after the factory reset
, the product will need to be inspected. Please ship the product to the address below, and we will take the necessary measures.
[Shipping Address] Recipient
: Gunpower Co., Ltd. Address
: Room 201 (Gunpower), Multimedia Technology Support Center, Jeonju Information and Culture Industry Promotion Agency, 33 Ajung-ro, Wansan-gu, Jeonju-si, Jeollabuk-do Contact
: 063-278-9373
Note: Please include a note with your name, contact information, and a description of the issue. [
Shipping Box] Please pack the product
securely to prevent damage during shipping. If you need a shipping box, you can purchase one via the link below.
Purchase a Shipping Box: https://gunpower.com/shop/item.php?it_id=1717425575 >
> >
"ZEROING I has stopped."
> This error pops up randomly, causing the app to crash to the CP or the Android home screen.
> >
I’m connected to the internet and update to the latest version every time, but the error persists.
> >
Please let me know how to fix this.
>
>
.
[How to Perform a Factory Reset] CP
Home Screen > Gear icon in the upper-right corner > Perform Factory Reset > Re-register Product If the same error persists even after the factory reset
, the product will need to be inspected. Please ship the product to the address below, and we will take the necessary measures.
[Shipping Address] Recipient
: Gunpower Co., Ltd. Address
: Room 201 (Gunpower), Multimedia Technology Support Center, Jeonju Information and Culture Industry Promotion Agency, 33 Ajung-ro, Wansan-gu, Jeonju-si, Jeollabuk-do Contact
: 063-278-9373
Note: Please include a note with your name, contact information, and a description of the issue. [
Shipping Box] Please pack the product
securely to prevent damage during shipping. If you need a shipping box, you can purchase one via the link below.
Purchase a Shipping Box: https://gunpower.com/shop/item.php?it_id=1717425575 >
> >
"ZEROING I has stopped."
> This error pops up randomly, causing the app to crash to the CP or the Android home screen.
> >
I’m connected to the internet and update to the latest version every time, but the error persists.
> >
Please let me know how to fix this.
>
>
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