Re: I encountered an error where the device wasn't recognized while us…
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Hello, Customer. We sincerely apologize for any inconvenience you have experienced while using our product.
Based on the details of your inquiry and the fact that the device connects and operates normally on other devices, we believe it is highly likely that this is a conflict between the app and the Galaxy S25 Edge you are currently using, rather than an issue with the ESSP device itself.
If you simply uninstall and reinstall the app on your smartphone, any remaining error data or corrupted permission settings may not be completely deleted and could be restored as-is, causing the same issue to recur.
Although it may be a bit of a hassle, we recommend that you first try the "Completely Delete and Reset App Data" method described below.
[How to Completely Delete and Reinstall an App] 1
. Open the [Settings] app on your smartphone. 2
. Go to the [Applications] menu, find the app in the list, and select it. 3
. First, tap [Force Stop] at the bottom of the screen to completely stop the app.
4. Next, go to the [Storage] menu and tap both [Clear Data] and [Clear Cache] at the bottom. 5
. Return to the previous screen and tap [Uninstall] to completely remove the app.
6. Reinstall the app from the App Store and launch it. Additionally
, if you recently updated your Galaxy device to the One UI 9 beta or the latest Android version, it’s possible that the device scan feature is being blocked due to compatibility issues between the new OS environment and our app.
If the device list still does not appear even after following the app reset instructions provided above, please include the Android and One UI versions currently running on your smartphone, along with any other specific details, and our development team will prioritize investigating the issue immediately after the holidays.
We sincerely apologize once again for the inconvenience this has caused, and we will do our best to resolve the issue as quickly as possible once we return to work. Thank
you. >
>
>
I am using a Samsung Galaxy 25 Edge.
> >
It was working fine until now, but suddenly the list of available devices isn’t appearing. >
>
When I connect to a network and use the app to search for Wi-Fi, the list of available devices should appear... >
But since the list isn’t showing up, I can’t use the app.
> I’ve restarted both my phone and the ESSP several times, and I’ve even uninstalled and reinstalled the app, but after searching, >
the list of devices still doesn’t appear...
> The Wi-Fi signal itself is being broadcast by the ESP, and I can even log in by entering the password 1234567. However
, it doesn’t appear in the list of available devices.
> Should I send it to the service center?>
>
Based on the details of your inquiry and the fact that the device connects and operates normally on other devices, we believe it is highly likely that this is a conflict between the app and the Galaxy S25 Edge you are currently using, rather than an issue with the ESSP device itself.
If you simply uninstall and reinstall the app on your smartphone, any remaining error data or corrupted permission settings may not be completely deleted and could be restored as-is, causing the same issue to recur.
Although it may be a bit of a hassle, we recommend that you first try the "Completely Delete and Reset App Data" method described below.
[How to Completely Delete and Reinstall an App] 1
. Open the [Settings] app on your smartphone. 2
. Go to the [Applications] menu, find the app in the list, and select it. 3
. First, tap [Force Stop] at the bottom of the screen to completely stop the app.
4. Next, go to the [Storage] menu and tap both [Clear Data] and [Clear Cache] at the bottom. 5
. Return to the previous screen and tap [Uninstall] to completely remove the app.
6. Reinstall the app from the App Store and launch it. Additionally
, if you recently updated your Galaxy device to the One UI 9 beta or the latest Android version, it’s possible that the device scan feature is being blocked due to compatibility issues between the new OS environment and our app.
If the device list still does not appear even after following the app reset instructions provided above, please include the Android and One UI versions currently running on your smartphone, along with any other specific details, and our development team will prioritize investigating the issue immediately after the holidays.
We sincerely apologize once again for the inconvenience this has caused, and we will do our best to resolve the issue as quickly as possible once we return to work. Thank
you. >
>
>
I am using a Samsung Galaxy 25 Edge.
> >
It was working fine until now, but suddenly the list of available devices isn’t appearing. >
>
When I connect to a network and use the app to search for Wi-Fi, the list of available devices should appear... >
But since the list isn’t showing up, I can’t use the app.
> I’ve restarted both my phone and the ESSP several times, and I’ve even uninstalled and reinstalled the app, but after searching, >
the list of devices still doesn’t appear...
> The Wi-Fi signal itself is being broadcast by the ESP, and I can even log in by entering the password 1234567. However
, it doesn’t appear in the list of available devices.
> Should I send it to the service center?>
>
- PREVI encountered an error where the device was not recognized while using ESSP. 26.09.24
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