Re: Question about installing the SmartTarget app.
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This post has been automatically translated.
This issue has been identified as a compatibility problem caused by the tablet’s outdated Android version, which prevents the Bluetooth permissions required to run the app from being properly granted.
To resolve this
, we have released an app update; until the update is installed, please use the service via your existing smartphone.
We apologize for the inconvenience. (
Last updated: September 23, 2026, 11:01 AM) >
>
>
First, the cross-device usage you inquired about (installing the app on both a smartphone and a tablet and using them interchangeably) is possible.
To identify the exact cause of the authentication error you are currently experiencing and take appropriate action, we kindly ask that you email us the information below. We will review it and promptly provide a solution. B. Information
RequestedTablet
model name: (e.g., Galaxy Tab S8)Android
version: (Check under Settings > About Device) Screenshot of the error
message Email address to send
to: service@gunpower.com >
>
>
I’ve been using the app on my smartphone, but the screen is too small and inconvenient, so I’d like to install the app on my Android tablet. However, while I can install the app and log in, whenever I try to pair via Bluetooth, I keep getting an error on the tablet saying “Authentication failed,” and SmartTarget prompts me to authenticate. Also, the SmartTarget screen is unresponsive to touch, and when the device is connected via USB, pressing any button selects other options instead. Is the app supposed to be installed on only one device? I apologize for the long question, but I’m not trying to use my smartphone and tablet at the same time—is it possible to install the app on both devices and switch between them as needed?
, we have released an app update; until the update is installed, please use the service via your existing smartphone.
We apologize for the inconvenience. (
Last updated: September 23, 2026, 11:01 AM) >
>
>
First, the cross-device usage you inquired about (installing the app on both a smartphone and a tablet and using them interchangeably) is possible.
To identify the exact cause of the authentication error you are currently experiencing and take appropriate action, we kindly ask that you email us the information below. We will review it and promptly provide a solution. B. Information
RequestedTablet
model name: (e.g., Galaxy Tab S8)Android
version: (Check under Settings > About Device) Screenshot of the error
message Email address to send
to: service@gunpower.com >
>
>
I’ve been using the app on my smartphone, but the screen is too small and inconvenient, so I’d like to install the app on my Android tablet. However, while I can install the app and log in, whenever I try to pair via Bluetooth, I keep getting an error on the tablet saying “Authentication failed,” and SmartTarget prompts me to authenticate. Also, the SmartTarget screen is unresponsive to touch, and when the device is connected via USB, pressing any button selects other options instead. Is the app supposed to be installed on only one device? I apologize for the long question, but I’m not trying to use my smartphone and tablet at the same time—is it possible to install the app on both devices and switch between them as needed?
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