Re: Inquiry Regarding Internet Connection Methods
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We apologize for the inconvenience.
For the 24-inch
SMT, only wireless network adapters using a specific chipset (RTL8812AU) are compatible. We recommend using the USB wireless network adapters sold on our
online store. (SMT Wireless Package https://www.gunpower.com/shop/item.php?it_id=1638520254) First, we’ll guide you through how to verify whether the device
itself is connected to the Internet properly. 1
. Connect a mouse to the device.
2. After connecting via a wired or wireless connection, drag your mouse to the top-right corner of the screen. If you see the current time and an icon depicting two overlapping monitors on the right side of the status bar at the top of the screen, the device is connected to the network. If it is not connected, only the time will be displayed.
3. Once you confirm that the network connection icon is displayed, reboot the device, and it should connect to the internet normally. If the problem persists after following the steps above
, there may be an issue with your network or a malfunction with the device. Please contact us at 1688-9373.
> >
>
I’m reaching out because I’m not sure how to connect to the internet.
> >
First, I purchased a wireless network card, connected to my home Wi-Fi via Realtek, and ran SMT, but even after toggling Wi-Fi off and on, no list appears.
> >
-> Could this be an issue with the console itself? >
>
Second, even after unplugging the Ethernet cable from the router, connecting it to the back of the console, and turning on the power, it says the internet connection is not established.
> >
>
>
I’ve tried both of these methods and rebooted the system about 10 times, but it still isn’t working, so I’m reaching out for help. So far, since the connection hasn’t been working well, I’ve only been playing basic games T_T
>
What could be wrong? Since I haven’t seen any other customers reporting connection issues,
I’m starting to think there might be a problem with my console itself…
SMT, only wireless network adapters using a specific chipset (RTL8812AU) are compatible. We recommend using the USB wireless network adapters sold on our
online store. (SMT Wireless Package https://www.gunpower.com/shop/item.php?it_id=1638520254) First, we’ll guide you through how to verify whether the device
itself is connected to the Internet properly. 1
. Connect a mouse to the device.
2. After connecting via a wired or wireless connection, drag your mouse to the top-right corner of the screen. If you see the current time and an icon depicting two overlapping monitors on the right side of the status bar at the top of the screen, the device is connected to the network. If it is not connected, only the time will be displayed.
3. Once you confirm that the network connection icon is displayed, reboot the device, and it should connect to the internet normally. If the problem persists after following the steps above
, there may be an issue with your network or a malfunction with the device. Please contact us at 1688-9373.
> >
>
I’m reaching out because I’m not sure how to connect to the internet.
> >
First, I purchased a wireless network card, connected to my home Wi-Fi via Realtek, and ran SMT, but even after toggling Wi-Fi off and on, no list appears.
> >
-> Could this be an issue with the console itself? >
>
Second, even after unplugging the Ethernet cable from the router, connecting it to the back of the console, and turning on the power, it says the internet connection is not established.
> >
>
>
I’ve tried both of these methods and rebooted the system about 10 times, but it still isn’t working, so I’m reaching out for help. So far, since the connection hasn’t been working well, I’ve only been playing basic games T_T
>
What could be wrong? Since I haven’t seen any other customers reporting connection issues,
I’m starting to think there might be a problem with my console itself…
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