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Aside from the product’s weight itself, even though it’s an older model, isn’t it a bit unfair to make the buyer pay for shipping when the issue—like a code error—isn’t their fault? I contacted you because the product wouldn’t register, but now you’re making me go through the hassle and trouble of sending it in for service? Is there no way to resolve this without sending the product? Is there really no other option?

제품 자체 무게도 무게거니와 아무리 구형제품이지만 코드오류 같은문제는 구매자 과실도 아닌데 배송비를 부담으로 처리하는건 좀 아니라고 보여지는데요? 제품등록이 안되서 문의한건데 고객한테 제품 AS를 보내야되는 번거로움과 수고스러움을 선사하시네요? 안보내고 처리할수 있는방법은요? 없는겁니까?