Re: The product is heavy, but is there any way to resolve this without…
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According to our policy, the free warranty period is one year from the date of purchase; this does not apply to products purchased secondhand.
Any shipping costs incurred for free
warranty service are the customer’s responsibility. This information is noted on the product’s detail page. SMT
Product Warranty Information ·
If a defect or malfunction in the product’s performance occurs, it can be exchanged for a new product within 3 days of purchase.
· Warranty Period: 1 year from the date of manufacture or up to 50,000 shots, whichever comes first. •
Free Service: If a defect or malfunction in the product’s performance occurs within the warranty period, free service is available; however, the customer is responsible for shipping costs. (Damage to the monitor’s LCD screen is not covered by free service.)
· Paid Service: If issues arise from product use after the warranty period, the following cases will not be covered by free service even within the warranty period and will be handled at the consumer’s expense:
- Failure to follow the precautions specified in the product manual; -
Product deformation, breakage, or damage; -
Deformation or malfunction resulting from unauthorized modification or disassembly; -
Malfunction caused by natural disasters;
The cause of this error code is that the product’s serial number has been damaged for some reason, preventing the software from recognizing it. To resolve this
issue, the product must be opened and repaired; it is not feasible for us to provide instructions for you to resolve this on your own.
Please contact our main hotline (1688-9373) for detailed instructions. >
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Aside from the product’s weight itself, even though it’s an older model, isn’t it a bit unreasonable to make the buyer bear the shipping costs for an issue like a code error that isn’t their fault? I contacted you because I couldn’t register the product, yet you’re making me go through the hassle and trouble of sending it in for service? Is there no way to resolve this without sending it in? Is there really no other option? >
>
warranty service are the customer’s responsibility. This information is noted on the product’s detail page. SMT
Product Warranty Information ·
If a defect or malfunction in the product’s performance occurs, it can be exchanged for a new product within 3 days of purchase.
· Warranty Period: 1 year from the date of manufacture or up to 50,000 shots, whichever comes first. •
Free Service: If a defect or malfunction in the product’s performance occurs within the warranty period, free service is available; however, the customer is responsible for shipping costs. (Damage to the monitor’s LCD screen is not covered by free service.)
· Paid Service: If issues arise from product use after the warranty period, the following cases will not be covered by free service even within the warranty period and will be handled at the consumer’s expense:
- Failure to follow the precautions specified in the product manual; -
Product deformation, breakage, or damage; -
Deformation or malfunction resulting from unauthorized modification or disassembly; -
Malfunction caused by natural disasters;
The cause of this error code is that the product’s serial number has been damaged for some reason, preventing the software from recognizing it. To resolve this
issue, the product must be opened and repaired; it is not feasible for us to provide instructions for you to resolve this on your own.
Please contact our main hotline (1688-9373) for detailed instructions. >
>
>
Aside from the product’s weight itself, even though it’s an older model, isn’t it a bit unreasonable to make the buyer bear the shipping costs for an issue like a code error that isn’t their fault? I contacted you because I couldn’t register the product, yet you’re making me go through the hassle and trouble of sending it in for service? Is there no way to resolve this without sending it in? Is there really no other option? >
>
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