Re: I'm getting a sensor error—is it possible to get it repaired?
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We apologize for the inconvenience.
Of
course, we offer after-sales service. All
after-sales service is handled via courier. If you do not have the original product box for shipping
, you can purchase one separately. Please refer to the link below.
SMT Product After-Sales Service Guide ·
In the event of a performance defect or malfunction in the product itself, you may exchange it for a new one within 3 days of purchase.
· Warranty Period: 1 year from the date of manufacture or until 50,000 shots have been used. •
Free Service: If a defect or malfunction in the product’s performance occurs within the warranty period, free service is available; however, the customer is responsible for shipping costs. (Free service is not available for damaged monitor screens.)
· Paid Service: If problems arise from product use after the warranty period has expired, the following issues will not be covered by free service even within the warranty period and will be handled at the customer’s expense: -
Failure to follow the precautions specified in the product manual -
Product deformation, breakage, or damage
- Deformation or malfunction caused by unauthorized modification or disassembly - Malfunction caused by
natural disasters
> >
>
A sensor error message appears and the touch points aren’t registering. Is this covered by warranty service? >
>
course, we offer after-sales service. All
after-sales service is handled via courier. If you do not have the original product box for shipping
, you can purchase one separately. Please refer to the link below.
SMT Product After-Sales Service Guide ·
In the event of a performance defect or malfunction in the product itself, you may exchange it for a new one within 3 days of purchase.
· Warranty Period: 1 year from the date of manufacture or until 50,000 shots have been used. •
Free Service: If a defect or malfunction in the product’s performance occurs within the warranty period, free service is available; however, the customer is responsible for shipping costs. (Free service is not available for damaged monitor screens.)
· Paid Service: If problems arise from product use after the warranty period has expired, the following issues will not be covered by free service even within the warranty period and will be handled at the customer’s expense: -
Failure to follow the precautions specified in the product manual -
Product deformation, breakage, or damage
- Deformation or malfunction caused by unauthorized modification or disassembly - Malfunction caused by
natural disasters
> >
>
A sensor error message appears and the touch points aren’t registering. Is this covered by warranty service? >
>
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