Re: It's not working.
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Hello, Customer. I apologize for the delay in my response
. As I mentioned over
the phone, please submit a repair request to our customer service center, and we will handle it promptly. Thank
you.
> >
>
Currently, when I turn on the power, the GNP logo appears, but after a short while, a “No signal” message pops up and nothing works.
> >
Recently, I performed a factory reset to download a new program I’d purchased. After connecting to the internet via an Ethernet cable and booting up, no screen appeared. >
>
I waited for about 5 hours, but there was still no response, so I forced a shutdown and restarted the device, only to find it in this state.
>
I’d like to send it in for repair…
and
I’d appreciate it if you could also download and install the software I purchased while you’re working on it.The device’s serial number is already registered to this account.>
>
. As I mentioned over
the phone, please submit a repair request to our customer service center, and we will handle it promptly. Thank
you.
> >
>
Currently, when I turn on the power, the GNP logo appears, but after a short while, a “No signal” message pops up and nothing works.
> >
Recently, I performed a factory reset to download a new program I’d purchased. After connecting to the internet via an Ethernet cable and booting up, no screen appeared. >
>
I waited for about 5 hours, but there was still no response, so I forced a shutdown and restarted the device, only to find it in this state.
>
I’d like to send it in for repair…
and
I’d appreciate it if you could also download and install the software I purchased while you’re working on it.The device’s serial number is already registered to this account.>
>
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