Re: The power won't turn on
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Hello
Based on the symptoms you described
, the issue may be with the adapter (the power supply you mentioned) you have. We recommend testing it with an adapter of the same specifications that you have on hand before purchasing
a new one.
The adapter’s specs are 12V 5A, and the plug diameter is 2.5 mm. If the issue persists after
testing, please contact us again. Thank
you. >
>
I turned it on to use it after a long time, but it isn’t working.
> When I plug in the power cord, the green light comes on on the part that looks like a power regulator, but when I plug the 12V connector into the SMT-24 on the other end, the green light turns off and the SMT-24 doesn’t turn on either. Is this a problem with the product? Is it a problem with the power cord? I’m also wondering what I should do if I need to request after-sales service. >
>
, the issue may be with the adapter (the power supply you mentioned) you have. We recommend testing it with an adapter of the same specifications that you have on hand before purchasing
a new one.
The adapter’s specs are 12V 5A, and the plug diameter is 2.5 mm. If the issue persists after
testing, please contact us again. Thank
you. >
>
I turned it on to use it after a long time, but it isn’t working.
> When I plug in the power cord, the green light comes on on the part that looks like a power regulator, but when I plug the 12V connector into the SMT-24 on the other end, the green light turns off and the SMT-24 doesn’t turn on either. Is this a problem with the product? Is it a problem with the power cord? I’m also wondering what I should do if I need to request after-sales service. >
>
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